Free Shipping on Orders Over $599!

Payments, Shipping & Return Policy

Payments Policy

  • Visa, MasterCard, American Express and Discover
  • PayPal
  • Checks
  • NC residents must provide Tax Exempt Certificate or pay current state sales tax to their final order price
  • Please make Checks to: NEC DSX Distributors
  • All Checks must clear our bank before orders are shipped
  • Mail Payments to:
    NEC DSX Distributors
    737 Trebor Drive
    Garner, NC 27529

Shipping Policy

  • Phone System and Equipment: We ship same day (on orders placed before 4:30PM EST) or within 24 hours Monday - Friday, after payment is received, and cleared
  • Shipping upgrades are available for additional fees; please call 888-NEC-DSX 4U (888-632-3794) first
  • Please call for shipping rates to: Alaska, Hawaii, Canada
  • We ONLY ship these items to: Cont. US, Alaska, Hawaii, Canada

2 Months Advance Replacement Policy

  • 2 Months Advance Replacement on defective parts from your purchase date
  • Your credit card will be charged for all replacement parts not returned within 30 days, no exceptions
  • Free UPS ground shipping to you unless you paid for upgraded shipping at time of purchase (applies to continental US only)
  • Free UPS ground return shipping (return UPS tag label will be in with the new replacement part) (applies to continental US only)
  • Customer is responsible for any shipping upgrade costs over policy described above
  • All claims for any shipping damage is the customer's responsibility
  • Cordless phones Advance Replacement includes only out of box failure on their batteries

Return Policy

  • Our 100% Satisfaction Guarantee Return Policy Covers you for 14 days from your purchase
  • If you're unhappy with your new Phone System, our service, or for any reason, we will take it back, no questions asked.
  • All we ask is that all products are returned in new condition, in the original packaging, boxes, with all literature, manuals, CD's, hardware, mounting brackets, cables, and accessories
  • All returns Not as Described Above will be assessed and return fees will be determined on the condition of damage or for missing parts (Minimum 15% Restock Fee)
  • Customer is responsible for all shipping and ship costs.
  • Shipping insurance must be purchased to cover the invoice value
  • All claims for any shipping damage is the customers responsibility

NEC & Our Return Policy on Cordless Phones

  • Cordless Batteries are not covered under warranty
  • No returns of any kind after 30 days
  • Advanced replacement is for 30 day only

NOTE: if you have purchased more than one Cordless Phone on one invoice, we advise that you open and try only one phone to make sure it works to your requirements and environment.

NEC DSX Distributors and NEC will only accept returns on one opened Cordless Phone per invoice, and no returns of any unopened Cordless Phone after 30 days.

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